Call Center Services
Call Center Services
This program trains students in effective communication, customer service, complaint handling, and the use of modern customer relationship systems (CRMs). It prepares them for front-line roles in call centers across industries.
⭐ Key Advantages:
✅ High demand in banks, telecoms, e-commerce, and more
✅ Develops valuable soft skills
✅ Short training period – no full degree required
✅ Flexible job options (full-time, part-time, remote)
✅ Entry into administrative and sales careers
📚 Main Courses:
🔹 Communication & Customer Service Skills
🔹 CRM System Usage
🔹 Inbound and Outbound Call Management
🔹 Handling Complaints and Objections
🔹 Basics of Telemarketing
🔹 Stress & Emotion Control at Work
🔹 Business Language and Etiquette
🔹 Call Center Software & Applications
💼 Career Opportunities:
✅ Call center agent in telecoms or banks
✅ Customer service representative in online stores
✅ Remote technical support staff
✅ Telesales representative
✅ Call center supervisor
✅ Home-based or part-time call center jobs
Specializations
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