This program trains students in effective communication, customer service, complaint handling, and the use of modern customer relationship systems (CRMs). It prepares them for front-line roles in call centers across industries.
✅ High demand in banks, telecoms, e-commerce, and more
✅ Develops valuable soft skills
✅ Short training period – no full degree required
✅ Flexible job options (full-time, part-time, remote)
✅ Entry into administrative and sales careers
🔹 Communication & Customer Service Skills
🔹 CRM System Usage
🔹 Inbound and Outbound Call Management
🔹 Handling Complaints and Objections
🔹 Basics of Telemarketing
🔹 Stress & Emotion Control at Work
🔹 Business Language and Etiquette
🔹 Call Center Software & Applications
✅ Call center agent in telecoms or banks
✅ Customer service representative in online stores
✅ Remote technical support staff
✅ Telesales representative
✅ Call center supervisor
✅ Home-based or part-time call center jobs
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